Version 1.0, effective November 1, 2026. This policy covers credits bought at Flux3Max.io. To ask for a refund or for help with an order, write to support@flux3max.io with your order reference. We reply within 3 business days.
1. What you buy
Credit packs are one-time purchases made through Link, Stripe's checkout service, which acts as the reseller, after you sign in. Purchased pack credits do not expire while your account is active. Every clip uses 180 credits. Buying credits only adds credits; it does not start a clip. Nothing renews, so there is no subscription to cancel.
2. Unused credits: 7 days
You can ask for a refund of credits you have not used within 7 days of the payment that added them. We refund the unused part to the original payment method. Credits that have been used are not refunded.
3. Failed clips are not charged
If a clip fails after it was accepted, the credits for it are restored, once. This also applies when our safety check withholds a result. A timeout, a closed browser tab or a slow transfer does not prove a failure, so check your existing clips first. A clip that was delivered successfully is not a failure because you would have preferred a different result. Trying again with other options is a new request.
4. Other cases we refund
- Duplicate or wrong charges: if you were charged twice for the same order or the wrong amount, we correct it or refund the difference.
- Long outages: if the service is unavailable for more than 72 hours in a row after you bought credits and you could not use them, you can ask for a refund of the unused credits.
- The law: where the law gives you a right to withdraw or to a refund, for example a statutory withdrawal period, that right applies. Nothing here limits it.
5. How to ask and how long it takes
Write to support@flux3max.io from your account email with the order reference and what happened. Never send card numbers or passwords. We check the order with the payment service and tell you the result. Approved refunds go back to the original payment method. The time they take to appear depends on the payment provider and your bank, usually 5 to 10 business days.
6. If you disagree
Please write to us before you open a chargeback, so we can fix the problem quickly. This does not affect your rights with your bank or card issuer.
7. Safety and policy cases
If a request was rejected or an account was restricted for a policy reason, we look at what actually happened. See the Content Policy and the Terms of Service.